Digital consultations at the Breast Centre clinic of Zuyderland Medical Centre
In this customer story, we explain how the digital consultation was deployed at Zuyderland Medical Centre's Breast Centre and what the experiences were.
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Chatbot
enovation zaurusReduce care pressure with digital assistants
Optimise work processes or facilitate a digital service point with sophisticated chatbots.
Chatbot is part of our Enovation Zaurus product.
Digital assistants
These days chatbots are incredibly popular on websites. We increasingly get prompted with a popup asking if we need help with something. This automation greatly benefits the efficiency in healthcare.
Moreover, the design and language use of chatbots can be personalised as digital assistants, so they will be a good fit for your healthcare organisation’s identity. This allows you to communicate with patients in a personal manner.
Based on automatised rules, a digital assistant can speak to your patients without the need for a healthcare professional.
Digital assistants help healthcare professionals by answering simple questions or taking care of routine tasks through a chat pop-up on the browser. This gives healthcare providers more time for important patient contact.
The digital assistants work for your healthcare organisation 24 hours a day and 7 days a week, helping to resolve staff shortages in healthcare.
Chatbots support the healthcare process
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Efficient completion of routine tasks
Digital assistants automate simple routine tasks.
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Always available
Available outside of office hours, without the need to place a caller on hold.
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Faster and clearer
No need to navigate complicated phone trees to reach the right team or healthcare professional.
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Personalisation
Every digital assistant has specific tasks and features.
Case Examples
Chatbot in practice
